Service Dog House.com is dedicated to providing You and Your Service Dog with quality service
dog suppliesas well as Superior Customer Service.
Shopping for your Service Dog should be a positive experience. We want to make sure you know
everything about our company, shipping, returns, security and privacy policy. Nobody likes unpleasant
surprises.
Please take a few moments to review our FAQ's, Return, Shipping, Security & Privacy Policy.
dog suppliesas well as Superior Customer Service.
Shopping for your Service Dog should be a positive experience. We want to make sure you know
everything about our company, shipping, returns, security and privacy policy. Nobody likes unpleasant
surprises.
Please take a few moments to review our FAQ's, Return, Shipping, Security & Privacy Policy.
VERY IMPORTANT Due to the nature of our products... We DO NOT Offer Refunds. All Sales are Final and returns are for exchange Only. |
All products are shipped directly from our carefully selected manufacturers, suppliers and crafters.
Your package may indicate a different return address, than Service Dog House.com - s or
A Couple Of Tuttle's.
We can assure you our manufacturers, suppliers and crafters take great care with shipping your
package, because our customers are their customers too.
Should you have any questions about your purchase, please Contact Us within
10 business days.
Your package may indicate a different return address, than Service Dog House.com - s or
A Couple Of Tuttle's.
We can assure you our manufacturers, suppliers and crafters take great care with shipping your
package, because our customers are their customers too.
Should you have any questions about your purchase, please Contact Us within
10 business days.
Some items may be shipped directly from a product manufacturer or by a third party. You may receive separate shipments to
complete your full order. If you do not receive the balance of your order within 10 days, please contact us.
Please note that some circumstances may affect delivery of your order such as: delays in production, weather conditions,
whether your shipping address is a house or an apartment and whether deliveries can be left outdoors. FedEx, UPS or
USPS policies for your area may dictate that your package be held at a local office until you pick it up in person. Call your
local FedEx, UPS or post office directly for the delivery policy for your area. Some carriers may not delivery to P.O Boxes.
complete your full order. If you do not receive the balance of your order within 10 days, please contact us.
Please note that some circumstances may affect delivery of your order such as: delays in production, weather conditions,
whether your shipping address is a house or an apartment and whether deliveries can be left outdoors. FedEx, UPS or
USPS policies for your area may dictate that your package be held at a local office until you pick it up in person. Call your
local FedEx, UPS or post office directly for the delivery policy for your area. Some carriers may not delivery to P.O Boxes.
Third Party Shipping
Shipping Delays:
Holiday periods are the busiest time
for us and shipping may take longer
due to increased volume from the
carrier. If you have Urgent shipping
needs or a deadline, please Contact
Us to enquire about expedited
shipping or whether we can advance
your order in the production line.
Occasionally we may experience
unexpected delays such as:
Supplier/Manufacturer shipping
delays (due to high production
volumes), Canadian or U.S Custom
delays, poor weather conditions,
sent to incorrect address, postal or
carrier strikes, and Especially
CUSTOM Made to Order products.
Since we ship from various
warehouses throughout the United
States and Canada, delivery times
may vary.
We Are Not Responsible For
Shipping Delays.
Your parcel may be held up at our
manufacturer / suppliers
warehouse or awaiting clearance in
Customs.
Unfortunately, we do not have any
control over delays with our various
carriers. Once your order has been
processed, we are not responsible
for delays once it
leaves our facilities.
Please Note:
We process each order manually,
your patience is appreciated.
All / Any orders that are placed on
Saturday or Sunday will be
processed Monday morning. We do
not ship on Saturday or Sunday.
Shipping & Handling Are Extra...
Unless otherwise indicated.
We are in frequent contact with our
manufacturers, suppliers and
crafters to ensure your order is
delivered to your satisfaction. Some
Unique products may take longer to
ship due to demand or extra time it
takes to hand craft your special
order. Products such as Service Dog
Vests, Jackets, Embroidered
Patches, Dog Back Packs and
Bandana's.
Should you require an alternative
method of shipping, please Contact
Us by Email or by Telephone, to
discuss your special request.
Holiday periods are the busiest time
for us and shipping may take longer
due to increased volume from the
carrier. If you have Urgent shipping
needs or a deadline, please Contact
Us to enquire about expedited
shipping or whether we can advance
your order in the production line.
Occasionally we may experience
unexpected delays such as:
Supplier/Manufacturer shipping
delays (due to high production
volumes), Canadian or U.S Custom
delays, poor weather conditions,
sent to incorrect address, postal or
carrier strikes, and Especially
CUSTOM Made to Order products.
Since we ship from various
warehouses throughout the United
States and Canada, delivery times
may vary.
We Are Not Responsible For
Shipping Delays.
Your parcel may be held up at our
manufacturer / suppliers
warehouse or awaiting clearance in
Customs.
Unfortunately, we do not have any
control over delays with our various
carriers. Once your order has been
processed, we are not responsible
for delays once it
leaves our facilities.
Please Note:
We process each order manually,
your patience is appreciated.
All / Any orders that are placed on
Saturday or Sunday will be
processed Monday morning. We do
not ship on Saturday or Sunday.
Shipping & Handling Are Extra...
Unless otherwise indicated.
We are in frequent contact with our
manufacturers, suppliers and
crafters to ensure your order is
delivered to your satisfaction. Some
Unique products may take longer to
ship due to demand or extra time it
takes to hand craft your special
order. Products such as Service Dog
Vests, Jackets, Embroidered
Patches, Dog Back Packs and
Bandana's.
Should you require an alternative
method of shipping, please Contact
Us by Email or by Telephone, to
discuss your special request.
If you require a Rush delivery call or email us to discuss your
options. We will send you a manual invoice for any Rush
delivery orders. Additional shipping /handling fees WILL
apply.
We Do Not Accept Over Night Orders
Special Requests:
You may include comments on your order.
We cannot accommodate specific delivery instructions, e.g:
leave on the front porch, go next door for delivery etc. We
can only determine the method of shipping not the delivery.
You should leave such messages with your local carrier.
The comment section is a good place to note when you
might need the item or if you would like insurance, for which
we will bill you separately.
Mail Orders & Returns:
If you would like to place an order by mail: send a U.S Bank
Money Order ONLY made payable to "A Couple Of Tuttle's
also include the items you want.
Please send to:
A Couple Of Tuttle's
842 Broadway Avenue
Welland, Ontario, Canada
L3C 5M8
Please include your COMPLETE mailing address, phone
number & email, so we may confirm receipt of your mail
order request.
Also NOTE: All Returns should be sent to the above address.
Returns & Refunds:
If you find that you wish to return a product for any other
reason (prefer a different color or different size etc.), we are
happy to make an exchange and we will adjust the difference
in pricing accordingly, if applicable.
Returns Must be authorized by Tina or Wayne in advance
within 48 hours after you receive your order.
The actual shipping fees and a $4.00 handling charge to
cover the shipping materials would be applied on the
exchange product(s). We apologize, but we cannot
subsidize shipping fees on exchange product(s).
You may return an item for exchange providing:
-We have approved your returns.
-All original display packaging or boxes are returned. They
are not marked, written on, damaged or have stickers on
them.
-All manuals, instructions, warranty registration cards and
parts are returned
-The item is in new condition and has not been used.
-Returns are shipped within 7 days after an RMA (Returned
Merchandise Authorization) number is issued.
-Clearly mark “Return Merchandise” and the RMA number
on the return parcel
-We will not incur any charges for duties, taxes etc due to the
parcel not being marked “Return Merchandise to Sender”
-Return shipping fees and insurance is the customers
responsibility.
-If any items are returned dirty, damaged or not in resalable
condition, the customer will be responsible for paying the
full price of the item.
Service Dog
House.com (a division of
A Couple of Tuttle's
GUARANTEE Your
purchase is Secure.
Security &
Privacy Policy
Privacy Policy
Every time an order is placed or account information is
accessed, it is done through a secure server that encrypts all
information.
Furthermore, all of the customer data we collect is protected
against unauthorized access and use at all times.
The secure server software we utilize is the state-of-the-art in
security protocols: Secure Sockets Layer (SSL).
SSL is used to encode all information, including credit card
numbers, passwords, names, etc. This high-level encryption
makes it virtually impossible for anyone to ever see your
information.
Trust is vital to e-commerce. To confidently communicate and
transact business on the Internet, businesses and individuals
must be able to identify who they are dealing with, and assure
themselves that information exchanged online is safe from
interception and alteration.
Your personal information including name, phone number and
e-mail address is never sold, shared, or otherwise distributed.
accessed, it is done through a secure server that encrypts all
information.
Furthermore, all of the customer data we collect is protected
against unauthorized access and use at all times.
The secure server software we utilize is the state-of-the-art in
security protocols: Secure Sockets Layer (SSL).
SSL is used to encode all information, including credit card
numbers, passwords, names, etc. This high-level encryption
makes it virtually impossible for anyone to ever see your
information.
Trust is vital to e-commerce. To confidently communicate and
transact business on the Internet, businesses and individuals
must be able to identify who they are dealing with, and assure
themselves that information exchanged online is safe from
interception and alteration.
Your personal information including name, phone number and
e-mail address is never sold, shared, or otherwise distributed.
| Wayne or Tina Telephone: (905) 734 - 7034 (9 a.m to 9 p.m) E.S.T (Eastern Standard Time) Monday to Friday ONLY ! |
We Do Not Refund Shipping Fees or Any Other Fees Associated With Customs, Duties or Surcharges. |
A Division Of Headquarters: 842 Broadway Avenue, Welland, Ontario, Canada, L3C 5M8 EmaiL: Wayne & Tina Telephone: 905 - 734 - 7034 |
| All Prices U.S Funds ONLY ! |
| ©2008 Service Dog House.com , The Service Dog House (all are a division of A Couple of Tuttle's). All Rights Reserved. |
Some of our Service Dog Supplies are shipped directly from the manufacturer or from our warehouse facilities in the United States. Please Be Advised : Additional Custom Duties/Fees MAY Apply |
| Attention Canadian Customers: |
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| Speciality Equipment for : |
| Autism Dogs Diabetic Alert Dog Guide Dogs Hearing Dogs Medical Assistance Dogs Mobility Dogs PTSD Dogs Search & Rescue Dogs Seizure Alert Dogs Service Dogs Special Skills Dogs Therapy Dogs |
